Nelson Mandela

Background

Father of modern South Africa. As a leader of the African National Congress (ANC), he fought against Apartheid by organizing protests, developing international allies, and creating a military branch. Imprisoned, he continued his resistance from inside and became an international icon of the fight for racial equality. After more than two decades in jail, he reached out to the Nationalist Party government, sponsors of the Apartheid system, to begin negotiations for a new government. After release, he won the first inclusive election and embarked on unifying the country, creating a truly representative government, and building a rainbow nation.
Goals: Equal rights for all South Africans; freedom for black South Africans; eliminate Apartheid.
Governing Principle: Justice will prevail in the end.

Values

Weigh your options carefully and consider all the ramifications. Always do what will be best in the long term. Listen to others before you form your opinion. Embrace your situation and do what you can do. Freedom is a right and a duty; you’re not free unless everyone is. Revenge and retribution serve no purpose. Never humiliate your enemy. Unity is necessary for progress. Offer a big tent. People need community. Meet your people on their own terms. Education is the engine of personal development. Your own thoughts can be the worst prison. Good will prevail in the end. Use symbolism to advance your story. Never lose your dignity. Always show respect. People will treat you the way you treat them. Focus on the future and leave the past behind. Everyone is a potential ally. Put the greater good above your own.

Learning Objectives

Instilling self-discipline in order to overcome adversity
Understanding your opposition so you can address their needs and concerns
Reaching out and negotiating with your opposition
Including everyone in the process and finding common ground and unifying actions
Planning and organizing for the long haul
Approaching everything as a team
Achieving consensus

Traits

Dignified, disciplined, deliberative, graceful, unbending, shrewd, vibrant, charming, stoic, magnanimous, playful, inclusive, merciful, calm, imbued with a sense of duty, reflective, self-deprecating, self-sacrificing, loyal

Biography

Nelson Mandela, whose real first name was Rolihlahla (Xhosa for troublemaker), was born into the royal family of the Thembu tribe in 1918 and grew up in a rural, traditional African society. Groomed to be an advisor to the king, Mandela was educated in English schools, where he was given the name Nelson, and became the ward of the chieftain, who regarded him as a son. As a child, he loved to listen to tribal meetings where everyone was treated as an equal and allowed to have their say. Often lasting for days, the chieftain would only weigh in at the end after everyone’s opinion was heard. This is where Mandela saw true democracy in action.

His first taste of nontribal life occurred when he enrolled in college at Fort Hare. Taking his future role of advisor seriously, he studied hard and did well, although he was often embarrassed by his ignorance of urban life and Western customs, like struggling to eat with a fork or run in shoes. A natural leader, he was chosen to be a student representative in a conflict with the faculty. When given the choice of betraying his fellow students or being expelled, Nelson chose expulsion. Although a major upset in his life, the expulsion became a secondary concern when he learned that the chieftain was ill and had arranged marriages for his son and Nelson. Unhappy with the chosen brides, together they fled their homeland for Johannesburg.

In Johannesburg, Nelson got his first real experiences with the rampant racism of South African society. At that time, South Africans were divided into whites, Indians, coloureds (mixed race), and Africans (blacks) with rights and privileges granted in that order. Intent on finishing his education and becoming a lawyer, Nelson used his connections to find a position as a law clerk. As an educated black man, Nelson was able to attract black clientele who would normally shun representation. Through the other African at the law firm, Nelson was introduced to the African National Congress (ANC) and the many ANC leaders who would become lifelong friends. After a several years, Nelson was able to obtain a license to practice law on his own.

With his friend, Oliver Tambo, in 1952, he opened the first African law practice in Johannesburg and became increasingly involved in politics. Unhappy with the accommodating policies of the ANC, Nelson, Tambo, and Walter Sisulu helped found the ANC Youth League, and Nelson was elected secretary. During these years, he married, had two sons and a daughter, prospered with his busy law practice, and continued his political activities.

South Africa had been settled by both British and Dutch (Boer) colonists in the 1700s, and the two groups often erupted into violent clashes, most often won by the British. In 1934, the British granted South Africa nation-state status as part of the Commonwealth and dominated its politics. However, in 1948, the right-wing Afrikaner National Party won the election, and life in South Africa began a long slide into even more brutal, racist oppression. The National Party government embarked on the policy of Apartheid, or racial separateness, which systematically stripped non-whites of the few rights they had. Africans’ movements were severely curtailed, being allowed only to commute to work, and many were removed from their homes when the land was divided into racially-segregated zones. Schools were separated as well, with African schools supplying only the most rudimentary education with a focus on indoctrination on their inferiority. A peaceful protest against restrictive pass laws, requiring Africans to have a written pass with permission from a white to go anywhere, resulted in a massacre of 69 protesters by the police, later known as the Sharpeville massacre.

During this time, the ANC organized some unsuccessful protests and strikes, and Mandela was banned from attending any meetings or leaving his township. He began to realize that their nonviolent actions would only be met by violence from the police and government and other courses of action were required. Despite the ban, Mandela participated in the ANC convention to adopt a Freedom Charter, which outlined a vision of a democratic government with equal rights for all races. The government’s response was to deem the charter to be an act of treason, and Nelson and other ANC executives were arrested and put on trial. In his personal life, his wife, dismayed at his political involvement, moved out, and Mandela initiated a divorce. Soon after, he met and fell in love with Winnie Madikizela, and they eventually married and had two daughters.

The treason trial dragged on, giving the government an excuse to harass the defendants and disrupt their lives, but eventually they were acquitted. Anticipating another arrest, Mandela disappeared underground when he was released and led the creation of a militant division of the ANC (MK or Spear of the Nation). Similarly, Oliver Tambo went overseas to garner international support for the ANC.

In the ensuing months, government measures became more draconian— outlawing protests and political actions and allowing indefinite detention without trials. Nelson Mandela became the most-wanted fugitive, nicknamed the Black Pimpernel for his ability to organize resistance while eluding capture. During this time, he traveled around Africa, seeking military help from newly-independent countries and obtained munitions, training, and financing for the MK. Under his direction, the MK embarked on a campaign of sabotage, bombing utilities and government buildings while trying to avoid human casualties.

In late 1961, Mandela was captured and imprisoned for violating travel and pass laws, but while serving a five-year sentence, the underground ANC headquarters was raided by the police and their leadership captured. There they found evidence implicating the ANC and Mandela in the bombing campaigns.

Mandela, Walter Sisulu and the other ANC leaders were charged with treason and sabotage, carrying the death sentence as a possibly penalty. With overwhelming evidence against him, Mandela decided to represent himself and use the trial as an opportunity to put Apartheid practices on trial and generate positive, international publicity for the ANC. He argued that the ANC did not seek a violent overthrow of the South African government, but equal rights and representation for all races through mostly peaceful resistance. They were convicted of sabotage, not treason, and given life sentences at Robben Island, a notoriously harsh prison off the shore of Cape Town.

As a prisoner, Mandela refused to submit to the humiliations of the wardens and took the struggle for equality to the prison system. He threatened legal action against abusers and wrote letters to sympathetic members of Parliament, urging for better conditions. He also befriended the wardens in an effort to show them that black Africans were not animals, like they were taught, but intelligent, civil human beings, deserving of respect. While many people believed that their incarceration would last only a few years, their imprisonment and the fight against Apartheid lasted three decades, only succumbing once international sanctions affected the white economy. In those decades behind bars, Mandela and the other political prisoners earned university degrees, led lectures and discussion groups, and more importantly, worked to unify the resistance factions in prison in order to create a unified front. On the outside, both his wife Winnie and Oliver Tambo worked to keep his plight in the public sentiment.

In the late 1980s, as protests, sanctions, and international pressure turned the tide of sentiment toward equal rights, Mandela and the ANC leaders were offered conditional releases, but refused, demanding their full rights. Mandela saw the offer as a signal that the National Party might be willing to negotiate, and, after years of developing relationships within the prison system, used his connections to send a note President Botha. The response was positive, and as a result, Mandela was moved to a private house so he could negotiate with the government in secret. The negotiations led to the release of many political prisoners in 1989. Mandela himself did not get released until 1990, after President FW de Klerk took office. His release was broadcast around the world and met with massive crowds, ending in a speech where he called for an equal and unified South Africa.

Subsequently, Mandela was elected President of the ANC, and he and all the leaders of the political parties began to negotiate a transitional government that would lead to one person, one vote elections and a government that represented all parties and citizens. During these years, violence erupted instigated by the Zulu Inkatha Party, the far-right Afrikaners, and even the South African security forces. While a violent civil war seemed inevitable, Mandela personally entreated the heads of all parties to negotiate the new government. In 1993, both Mandela and de Klerk were awarded the Nobel Peace Prize, and in April 1994 the first inclusive popular elections were held. The ANC won a large majority, and Mandela was elected President at the age of 75, vowing to serve only one five-year term and to be a leader for all South Africans.

While his extraordinary story could easily have ended here, Mandela’s greatest achievements still lay ahead. Upon taking office, Mandela learned that the government’s finances were worse than anyone thought and that all the government institutions, including the judiciary, police, military, intelligence, and civil service were built to enforce Apartheid and only that. Among his government’s first steps were to ratify a permanent constitution, ensuring that a government of national unity had the rule of law behind it, and then rebuild all the institutions to serve the people in accordance with the laws. In addition to this massive undertaking, his government also oversaw land reforms, economic development initiatives, and involvement in international affairs, especially the economic development of the African continent, and most notably, negotiating with Muammar Gadaffi to bring the Lockerbie bombers to justice and end international sanctions against Libya.

Careful to avoid white flight and black revenge, he enlisted Bishop Desmond Tutu to lead a program of national reconciliation (Truth and Reconciliation Commission), which brought the victims and perpetrators of violence together and offered amnesty for individual acts on condition of full confessions. The TRC became “the playbook” for unifying a country and avoiding retribution after political atrocities. He left office in 1999, serving his one term as promised, and handed the reins to Thabo Mbeki. In his retirement, he continued to travel widely, serving as an ambassador to many causes, including AIDS awareness, promoted South African sporting events, and enjoyed spending time with his grandchildren and great-grandchildren and his third wife Graca Machel. When he died in 2013, the whole world mourned and his state funeral was an international event, attended by multiple world leaders.

Questions:

  • Are we including everyone who has a stake in the goal?
  • How do make sure everyone is respected?
  • What are all the alternatives and their consequences?
  • What actions can we take today to move towards our goal?
  • How do we keep this issue in the spotlight?
  • What can we learn from others?
  • How do we build a network of allies and supporters?
  • How do we apply constant pressure to change?
  • What steps do we need to take to reconcile and unite around our goals?
  • What opportunity can I find in my current situation?

Behaviors

Be charismatic – Charisma is not a mysterious, undefinable quality, but the ability to make others feel special. This can be achieved by paying attention to those around you and concentrating on understanding them rather than making yourself heard. Practice listening attentively to others, ensuring that you understand their message.

Focus on the future – Mandela was focused on the future he wanted for all South Africans and made every decision with that vision in mind. Review all decisions and alternatives carefully to determine their long-term outcomes. Sacrifice gains in the short term if it will result in better long-term results.

Keep the faith – Despite setbacks and long odds, believe that eventually your movement will succeed. Remind others that you have history on your side, and justice will prevail.

Make the best of difficult situations – Don’t fret over what is out of your control. Look for the opportunities in obstacles and setbacks.

Find ways to make changes – No change or step is too small. Keep taking actions to move forward, no matter what. Escalate to higher powers when appropriate.

Negotiate, negotiate, negotiate – Begin talks even when no one is talking. Every moment is a chance for diplomacy.

Get their attention – Make sure your cause gets publicity. Devote resources to public relations.

Demand accountability – Ensure everyone knows their responsibilities and owns their actions and mistakes, but don’t dwell on the past.

• Be forgiving – Aim for reconciliation and show forgiveness to those who are penitent.

Role Play Situations

Listen to all the various opinions, especially those of your opposition. Make sure that everyone gets a chance to say their piece before you talk. Take lots of time to reach the decisions and make sure to reach consensus whenever possible. Everyone will have live with decisions so you need buy in. Don’t be afraid to step in and be a tiebreaker or a voice of reason when needed.
Your speech is more important than its delivery. Spend your time and effort on crafting the perfect message. Get input from your trusted advisors and people you know who will give you an honest critique. Plan on reading your speech from a teleprompter or paper and rehearse it in this manner. Practice getting the flow and emphasis just right, but don’t over-emote. You want to present a rational and just countenance.

To method-act the persona
and circumvent the ego

To Get into Character

Stature – One of the most notable aspects of Mandela’s demeanor was his air of dignity and grace, and, contrastingly, humility. He stood tall and very erect, but without any trace of arrogance. From his earliest years, Mandela understood his place as the future chief advisor to the king and knew his importance to the community. However, when he went to boarding school, his classmates made fun of his discomfort with western conveniences, and he felt very much like a country bumpkin. He seemed to portray that dichotomy in his posture. As Mandela, practice standing very straight and tall, yet don’t stick your chest out or put your shoulders back. Let them fall gently by your side so that your arms swing naturally and gracefully.

Dress – For many years, Mandela’s attire was dictated by others: uniforms at boarding school, traditional dress at tribal functions, suits while practicing law, and prison uniforms for his twenty-seven years behind bars. However, he was always conscious of his image, even suffering solitary confinement after insisting on wearing long pants in prison rather than the shorts issued to black Africans. After he became President, he adopted an Indonesian-style of shirt that eventually became his signature attire, nicknamed Madiba shirts after his tribal name. The shirts are made from cotton or silk, usually in a patterned print, and are long and loose, worn untucked from the pants. Many people believed he adopted this style of dress as a middle ground between Western suits and African formal attire and to show that he was an informal man of the people. To really channel Mandela, choose long, loose, but well-constructed shirts over trousers as your dress. Otherwise, decide what message you want to convey with your dress and find an appropriate style.

Activities to Conduct Alone

Mandela was ultimately successful in the removal of Apartheid laws through a single-minded devotion to that cause, at great personal sacrifice. Once Apartheid was outlawed, he exhibited the same single-mindedness to creating a unified South Africa with a Government of National Unity. In order to achieve this mindset, you will need to practice self-discipline and a thoughtful, deliberate approach to all your decisions and how they will further your cause in the long-term.

Exercise – Throughout his life, Mandela was an early riser, starting his day 5:30 with about an hour’s worth of exercise. He jogged and trained at a boxing gym and in prison, he ran in place and did calisthenics, much to the chagrin of his cellmates. He found that exercise provided him a calmness and clarity of mind. While you are Mandela, start your day a little earlier with a similar exercise regimen.

Further your education – Education was extremely important to Mandela and he urged his children and his comrades in the ANC and in prison to go to college and obtain degrees. He believed that education was the only way to bring people out of ignorance and poverty. While he himself was expelled from college, he finished his B. A. degree through correspondence while he worked as a clerk and started his legal degree. Unable to finish his law degree, although he had enough training to obtain a license to practice, due to bans and arrests, he did eventually get a law degree while he was in prison. Choose a course or a program that will further your career and complete it. It’s important that you earn that certificate.

Follow sports – Nelson enjoyed sports, especially boxing and soccer, and would use rugby as a unifying force (more on this later.) On the world stage, he would often talk about his team or what happened in a fight. This interest would prove useful in finding common ground to open discussions and develop rapport. While you are Nelson, find a sport to follow and stay current with all the major sport news. You can use this information as small talk to open conversations.

Make yourself a symbol – When Mandela was captured and tried for leaving the country without permission, he arrived to the court wearing his formal tribal attire of leopard skins and beads. He wanted to show that he was an African in a white man’s courtroom where the whites’ rules shouldn’t apply to him. In many ways hence, Mandela became a symbol. The Nationalist party branded Mandela as a terrorist with a black and white image of him taken when he was in hiding, bearded and at his heaviest. Accustomed to this formidable figure, many people were shocked to see the dignified, slender, and graying old man walk out of prison. The image of this old man with his fist raised in the ANC salute then became the symbol of the long march to freedom. Think of yourself as symbol of your cause. How can you personally embody the message you want to impart with your dress and overall appearance?

Reframe your situation – Mandela had an amazing ability to reframe any situation and turn it into another way to fight for his cause. The authorities thought that the ANC would be silenced when its leaders were imprisoned, but Mandela continued the fight in prison by embarking on a struggle to secure more rights for prisoners and to be recognized as political prisoners. He organized prison yard work slowdowns and wrote to the heads of prisons and ministers of parliament about conditions. Through his wife, Winnie, and Oliver Tambo, he was kept in the forefront of people’s memories as a political prisoner and his freedom became an international cause. Take a look at your current situation through the eyes of Mandela. How can you turn adversity into an advantage? Develop multiple narratives that explain your circumstances and choose one that inspires you to action.

Rely on your principles to make decisions – As a politician, it is very easy to bend your principles in order to win elections with the rationale that you can’t do any good until you’re elected. While people have criticized the ethics of some of Mandela’s decisions, like befriending dictators, he never wavered from his principles. For example, when he started a militant branch of the ANC to enact sabotage, Mandela felt justified in that decision because acts of peaceful civil disobedience were met with police violence and massacres. He frequently said the opposition determined the type of resistance needed. He was fiercely loyal to those who worked for the cause, insisted on giving everyone a voice, had complete faith in discussion and negotiation to bring about the desired results, and steadfastly believed that forgiveness was the only way forward. In order to rely on your principles for decisions, you need to understand what they are and which ones you will never compromise. Spend some time defining your own code of ethics and create a list of your principles and another list of things you will never do.

Understand your adversaries – Mandela learned to speak Afrikaans and learned about Afrikaner history in order to explain the struggle for equal rights in terms that his enemies could relate to. He drew parallels with the Afrikaans history of being suppressed by the British to the black Africans plight in Apartheid. You should learn as much about your opposition, their values, and their history as you can so you can understand why they do what they do and how you can talk with them.

Never suffer slights – One of the first words people use to describe Mandela is dignified and this was no accident. Dignity was important to him, not simply an air or mien, but something he actively strove to obtain and maintain. When he first arrived at Robben Island, the wardens berated him to walk faster, but Mandela insisted on keeping a comfortable pace. When he was threatened with violence, he calmly informed the warders that he was a lawyer and would sue them and their families for all they were worth. When De Klerk denounced the ANC as a violent, terrorist group during his address to the CODESA (commission creating a new constitution), an angry Mandela immediately rose to denounce de Klerk as duplicitous, and the government he represented as illegitimate. While many politicians often shrug off slights as part of the game, Mandela never did. Take the attitude that you must fight for respect, and with it, your dignity. Make a list of inoffensive one-liners to use when you feel slighted and make sure to use them when the occasion arises. Some examples are: I don’t think you meant to insult me, but the language you used was demeaning, using words like that don’t help us build a coalition but rather divide us, or I’m not sure why you would choose to insult me, but I don’t think it is helping you prove your point.

Activities to Conduct with Others

Reach out to your adversaries – When Mandela felt the time was auspicious, he sent a note to the South African head of security to ask if he wanted to start discussions. The positive response began the long process of dismantling Apartheid and instituting a parliamentary government with free elections. Similarly, when it seemed as though the far-right party would start a conflict during the negotiations for a transitional government, Mandela reached out to their leader to bring him to the negotiating table, even allowing the possibility of a separate Afrikaner nation. While this may require swallowing some pride, make overtures to you opposition to see if they are willing to hold open discussions. At the early stages, make no commitments to work on issues, just the promise of talks to learn about each other’s’ positions and find some common ground.

Create an inclusive committee – Mandela had faith that bringing everyone to the table to discuss issues and work on problems would have a positive outcome. The ANC held a Freedom Conference, attended by all races, that resulted in the Freedom Charter, which outlined basic rights and governing principles of all South Africans and became the framework for the new constitution. The constitution itself was drafted through a long series of conferences, CODESA, which included leaders of all the political parties. As the South African president, Mandela chartered commissions on reconciliation, economic development, and property rights to address some of the country’s most pressing issues. Once you have reached out to your adversaries, organize a committee or a conference to work on your issues. Ensure there is equal representation of all viewpoints and work to achieve consensus among all parties.

Find a unifying event – When Mandela became the President of South Africa in 1994, he took over a highly divided nation. When the national rugby team, the Springboks, began to do well in international competitions, Mandela saw this as an opportunity to unite the nation. Rugby, and the white Springboks team, were a symbol of white supremacy and hated by non-whites who followed football (soccer.) Mandela met with the team to show his support and urged them to do their best. He wore the team’s jersey and cap at various functions and urged all South Africans to show their support. Initially booed, as the team won more games, support grew. This was important for Mandela to demonstrate that South Africa was a rainbow nation and that all colors of people were welcome. In an upset victory, the Springboks won the world cup, playing to a stadium packed with both black and white supporters, and he was on hand to give the cup and personally congratulate the players.

Build an army of supporters— While Mandela may have been the face of the struggle, the ANC and other resistance parties actively worked to recruit supporters within and outside of South Africa. When building the ANC’s military, Mandela traveled all around Africa soliciting help in any form it was offered for his army. While he was in prison, once he was allowed, he corresponded with those who were sympathetic to his plight. He also unified the political prisoners at Robben Island to support the same goals. Find ways to recruit new members to your cause and to create alliances with sympathetic groups.

Organize for the long haul – When the Nationalist government began to crack down on all resistance efforts, Mandela made plans to go underground and he and the ANC leadership restructured the ANC to continue its operations secretly and abroad. Oliver Tambo was dispatched to London to advocate on its behalf while military bases were set up in adjacent countries. The militant wing had a long-term plan that escalated from sabotage to guerilla warfare, depending on the government’s responses. Keep in mind that your struggle is a long-term one and you need to be prepared. Create a long-term plan that includes multiple scenarios. Do your best to think through everything possible so that when the unexpected occurs, you will have the presence of mind to handle it.

Additional Resources

He did a town hall in NYC not long after he was freed from prison, and it shows his personality very well.    https://www.youtube.com/watch?v=WcQIEIRLU1Y
Here is a compilation of clips about major events in his life.
His inaugural address is missing from the above, but you can find it https://www.sanews.gov.za/south-africa/read-nelson-mandelas-inauguration-speech-president-sa

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Role play Instructions

Page through the profiles and read the summary sections with the lessons, goals, principles, traits, and values. Find one that “speaks” to you or that has a lesson you could use at the moment. Liking the person or sharing that person’s values is irrelevant, though it may require slightly more effort on your part. Keep in mind that you control the experience and can adopt as much or as little as you feel comfortable doing. Most of the changes you will be making will be internal, in your thought processes and resultant behaviors, and you are not expected to impersonate someone outwardly like you would for Halloween or a play. Explanation of sections:
  • Demeanor – This section describes clothing, speech, and eating habits to adopt. The purpose of this is to break out of your routine and ingrained patterns of behavior. If you start the day eating or dressing differently, you will be more likely to act differently. Use your judgment to determine the extent of the changes needed to change your habits without being disruptive.
  • Activities Alone – Conduct these activities first as they are meant to help you get into character and better understand that person’s values and motivation. They are also indicative of activities the character performs on a regular basis. Again, use your judgment regarding which activities make sense for you, but please make sure you do at least some.
  • Activities with Others – Again, choose which activities pertain most to your situation. These are an excellent opportunity to practice being your persona and solicit advice from others on “What would this person do?”
  • Behaviors – While activities are one-off or have a concrete start and end, the behaviors and questions should be ongoing when you are enacting the profile.
It should take you somewhere between 1-3 weeks to master the character. We recommend that you plan on two weeks, and continue if you need more time to fully internalize the persona. Thinking like the persona or exhibiting their behaviors without thinking are signs that you have internalized the skills. We encourage you to tell the people you are with what you are doing so that they can help you master the character and provide feedback. It’s perfectly acceptable to ask others what they think that person would do.
If you have trouble getting started or feel stuck, just ask yourself “What would this person do?

Instructions

Here are some suggestions for using the icons. Click on the i icon to open this box again.

One-on-Conversations

The icons are useful when conducting any kind of port mortem or difficult conversations, like project, progress, or performance reviews. 

Each person chooses a card that reflects the perspective he wants the other to hear. One person shows the card, and, together, both brainstorm the feedback that the persona would give. Repeat using the second person’s chosen card. Both compare and contrast the feedback and agree on lessons going forward. If deadlocked or otherwise desired, they can choose a third card and perform the feedback again

Expectations Setting

Use the icons at the start of project or with a team to understand each person’s default behaviors and identify potential conflicts.  

Each person chooses three cards: one that best represents her, one that she would most like to work with on the project, and one she would least like to work with. Each discusses her picks and agrees to actions for working together.

Team building

The goals are to create awareness of missing skills and traits on the team, use the personalities to fill those gaps, and to improve team creativity by role-playing other perspectives.

Review the cards to determine which personas the team needs but is lacking. Conducting the expectations setting exercise first may help. Create virtual seats for these leaders and assign team members the responsibilities for representing these perspectives.

 

Brainstorming

During brainstorming, choose cards at random and generate ideas as the leader personas. Alternately, team members can act as the leaders during the meetings.

Meeting feedback

At the end of the meeting, each participant, including the meeting leader, chooses a card, either randomly or deliberately, and takes turns providing feedback in the manner of the personality. Alternately, the meeting leader can choose cards at random and ask participants for feedback in that leader’s perspective.

Personal Development (method acting)

1. Look through the profiles and read the summary sections with the lessons, goals, principles, traits, and values. Find one that “speaks” to you or that has a lesson you could use at the moment. Liking the person or sharing that person’s values is irrelevant, though it may require slightly more effort on your part.

2.  Keep in mind that you control the experience and can adopt as much or as little as you feel comfortable doing. Most of the changes you will be making will be internal, in your thought processes and resultant behaviors, and you are not expected to impersonate someone outwardly like you would for Halloween or a play.

3. Explanation of sections:

  • To get into character– This section describes clothing, speech, and eating habits to adopt. The purpose of this is to break out of your routine and ingrained patterns of behavior. If you start the day eating or dressing differently, you will be more likely to act differently. Use your judgment to determine the extent of the changes needed to change your habits without being disruptive.
  • Activities Alone – Conduct these activities first as they are meant to help you get into character and better understand that person’s values and motivation. They are also indicative of activities the character performs on a regular basis. Again, use your judgment regarding which activities make sense for you, but please make sure you do at least some.
  • Activities with Others – Again, choose which activities pertain most to your situation. These are an excellent opportunity to practice being your persona and solicit advice from others on “What would this person do?”
  • Behaviors – While activities are one-off or have a concrete start and end, the behaviors and questions should be ongoing when you are enacting the profile.

4. It should take you somewhere between 1-3 weeks to master the character. We recommend that you plan on two weeks, and continue if you need more time to fully internalize the persona. Thinking like the persona or exhibiting their behaviors without thinking are signs that you have internalized the skills. We encourage you to tell the people you are with what you are doing so that they can help you master the character and provide feedback. It’s perfectly acceptable to ask others what they think that person would do.

5. If you have trouble getting started or feel stuck, just ask yourself “What would this person do?